Check-in time is from 2pm on the day of your arrival.
All rooms/sites are to be vacated by 10am on the day of your departure.
If you would like to extend your stay (depending on availability) – please do so before 10am.
The above tariff is based on the number of guests and type of accommodation for the specified time and duration. Any changes to this detail may impact the tariff.
Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for your date of stay.
Different minimum stay requirements apply throughout the year.
Persons under 18 years of age must be accompanied by a parent or guardian.
Visitors are welcome and must register at reception an arrival (Fees applies).
Visitors are to vacate the park by 8.00pm.
No visitors after 8.00pm, guests are responsible for their visitor’s behaviour.
Only 1 promotional/membership offer can be redeemed on any booking.
If requested we will endeavour to hold a particular cabin/site, however we reserve the right to move your booking to an equivalent cabin/site category for the same period.
Prices are subject to change at any time.
We do not take large group bookings during school holidays or long weekends. We reserve the right to cancel any bookings which are found to be part of a large group without prior notice.
Dogs are permitted on sites only at managers discretion at time of phone booking – NO PETS allowed in peak periods.
A $100.00 fee will be charged for any call out to late night disturbance after 10pm.
There is a non-refundable card surcharge of 1.8% for American Express, 1.02% for Mastercard credit cards, 0.52% for Mastercard debit cards, 0.87% for Visa credit cards, 0.57% for Visa debit cards, 0.43% for EFTPOS, and 2% for other international credit card when you pay with your credit/debit card.
CANCELLATIONS ARE TO BE NOTIFIED:
Cancellations are to be notified in writing and/or email.
4 weeks prior to the booked period for all school holidays and long weekends.
2 weeks prior at other times.
Cancellations for group bookings (3 or more sites or cabins) are to be notified 4 weeks prior to booking period.
We will retain $55.00 from all cancellations to cover administration expenses.
We regret your payment/s will be forfeited if your cancellation is less than the cancellation period.
Accommodation fees are not refundable if your stay is shortened for any reason.
No refund or postponements given due to bad weather.
Confirmed sites will only be held for 24 hours after commencement date, unless otherwise arranged.
We reserve the right to refuse entry into Koala Shores Holiday Park.